Refund Policy

Effective Date: 25.08.2024

1. General Provisions

1.1. This Refund Policy (hereinafter referred to as the "Policy") governs the procedure for refunding payments for purchased Redeemable Items (hereinafter referred to as "Documents") on the Platform https://emit.am.

1.2. Refunds are handled by the Commercial Partner providing the benefit, with the Platform facilitating the refund process as an intermediary between the User and the Commercial Partner.

2. Refund Conditions

2.1. Refunds are possible in the following cases:

  1. The User incorrectly entered data and made an erroneous payment.
  2. The Commercial Partner did not provide the Benefit as specified in the Document.
  3. The User canceled the receipt of the Benefit before the Document was activated (if the Document's terms allow for such cancellation).

2.2. Refunds are only processed up to the amount paid for the Document. Platform and/or Payment Processor fees are non-refundable, except in cases explicitly provided by the Document's terms or an agreement with the Commercial Partner.

2.3. The User must submit a refund request through the Platform within 14 calendar days from the date of purchase of the Document unless otherwise specified by the Document's terms.

3. Refund Procedure

3.1. To request a refund, the User must:

  1. Log in to the Platform and go to the "Transaction History" section.
  2. Select the relevant transaction and click on the "Request Refund" button.
  3. Fill out the refund request form, specifying the reason for the refund.
  4. Confirm the submission of the request for consideration.

3.2. The Platform forwards the User's request to the Commercial Partner for review.

3.3. The Commercial Partner reviews the request within 5 business days and makes a decision regarding the refund.

3.4. If the request is approved, the funds will be returned to the User's bank account within 10 business days.

3.5. The Platform may intervene in the refund process if the Commercial Partner fails to fulfill their obligations as per the Document's terms.

4. Refund Terms

4.1. Refunds are processed in the currency in which the payment was made.

4.2. The Company and the Commercial Partner are not responsible for delays caused by banks or other financial institutions involved in the refund process.

5. Exceptions and Limitations

5.1. Refunds are not provided in the following cases:

  1. The Document has been activated, and the User has already received the corresponding Benefit.
  2. The User violated the Platform's terms of use as set forth in the Public Offer.
  3. The refund contradicts the specific Document's terms or an agreement with the Commercial Partner.

5.2. Refunds for Documents provided as part of charitable campaigns or other gratuitous offers are not provided.

6. Contact Information

6.1. For any questions related to the Refund Policy, the User may contact customer support via email at: [email protected].

6.2. The Company reserves the right to make changes to this Policy. The current version of the Policy is always available on the Platform https://emit.am.

LLC "Blob Solutions"